Leading provider of document legalization services chooses Legacy software modernization to enhance customer experience
Legacy Software Modernization Enhances Customer Experience for Document Legalization Provider
The client was looking for a trusted partner who could support them with legacy software modernization of their outdated .NET web application hosted on-premises. Their existing business process was spread across multiple systems and involved manual intervention. Motifworks designed and implemented a single unified system that enhanced their Quality of Service and Customer Experience.
Business problem
A fragmented business process involving a lot of manual intervention and repetitive data entry. It resulted in manual errors, process delays, revenue leakage, and sub-optimal customer experience.
Legacy Software Modernization on Microsoft Azure by Motifworks
- Provided more features, scalability, maintainability, and security
- Improved end customer experience and generated new revenue opportunities
- Improved Quality of Service and reduced revenue leakages and cost of customer service
- Be universally accessible from anywhere
- Following legacy software modernization, provided automated interaction with downstream systems, payment gateway and shipping companies
Industry: Professional Services |
Documents Authenticated: More than 500,000 documents |
Location: Maryland, USA |
Technology: C#,.NET, Web API,SQL Server |
The end results
The Re-engineered platform is live in production with a modern customer portal with:
- Wizard style order placement
- Online quotation and payment
- Self-service order tracking and modification
The backend processing portal with:
- Intuitive user interface
- Automated workflow with manual override
- Automatic customer creation and order entry in accounting system
- Integrated shipping label generation
- Integrated barcode reader
