Leading provider of document legalization services chooses Legacy software modernization to enhance customer experience
Leading provider of document legalization services chooses Legacy software modernization to enhance customer experience
The client was looking for a trusted partner who could support them with legacy software modernization of their outdated .NET web application hosted on-premises. Their existing business process was spread across multiple systems and involved manual intervention. Motifworks designed and implemented a single unified system that enhanced their Quality of Service and Customer Experience.
Business problem
A fragmented business process involving a lot of manual intervention and repetitive data entry. It resulted in manual errors, process delays, revenue leakage, and sub-optimal customer experience.
Motifworks proposed a legacy software modernization approach on Microsoft Azure
- Provided more features, scalability, maintainability, and security
- Improved end customer experience and generated new revenue opportunities
- Improved Quality of Service and reduced revenue leakages and cost of customer service
- Be universally accessible from anywhere
- Following legacy software modernization, provided automated interaction with downstream systems, payment gateway and shipping companies
Industry: Professional Services |
Documents Authenticated: More than 500,000 documents |
Location: Maryland, USA |
Technology: C#,.NET, Web API,SQL Server |
The end results
The Re-engineered platform is live in production with a modern customer portal with:
- Wizard style order placement
- Online quotation and payment
- Self-service order tracking and modification
The backend processing portal with:
- Intuitive user interface
- Automated workflow with manual override
- Automatic customer creation and order entry in accounting system
- Integrated shipping label generation
- Integrated barcode reader
