A fragmented business process involving a lot of manual intervention and repetitive data entry. It resulted in manual errors, process delays, revenue leakage, and sub-optimal customer experience.

Motifworks proposed modernizing the platform as cloud-native solution hosted on Microsoft Azure. The modernized solution:

• Provided more features, scalability, maintainability, and security
• Improved end customer experience and generated new revenue opportunities
• Improved Quality of Service and reduced revenue leakages and cost of customer service
• Be universally accessible from anywhere
• Provided automated interaction with downstream systems, payment gateway and shipping companies