Modernizing legacy systems for a leading provider of document legalization services to significantly enhance customer experience
The client was looking for a trusted partner who could support them in the modernization of an on-prem hosted, outdated legacy .NET web application. Their existing business process was spread across multiple systems and involved manual intervention. Motifworks designed and implemented a single unified system that enhanced their Quality of Service and Customer Experience.
BUSINESS PROBLEM
A fragmented business process involving a lot of manual intervention and repetitive data entry. It resulted in manual errors, process delays, revenue leakage, and sub-optimal customer experience.
OUR SOLUTION
Motifworks proposed modernizing the platform as cloud-native solution hosted on Microsoft Azure. The modernized solution:
- Provided more features, scalability, maintainability, and security
- Improved end customer experience and generated new revenue opportunities
- Improved Quality of Service and reduced revenue leakages and cost of customer service
- Be universally accessible from anywhere
- Provided automated interaction with downstream systems, payment gateway and shipping companies
INDUSTRY
Professional Services
DOCUMENTS AUTHENTICATED
More than 500,000 documents
LOCATION
Maryland, USA
TECHNOLOGY
C#,
.NET,
Web API,
SQL Server
THE END RESULTS
The Re-engineered platform is live in production with a modern customer portal with:
- Wizard style order placement
- Online quotation and payment
- Self-service order tracking and modification
The backend processing portal with:
- Intuitive user interface
- Automated workflow with manual override
- Automatic customer creation and order entry in accounting system
- Integrated shipping label generation
- Integrated barcode reader
