About Motifworks

At Motifworks, we are AZURESMART. We are one of the fastest-growing cloud solutions providers, specializing in Cloud Adoption, Application Innovation, and Effective Data Strategies. Our passion is to empower you to accelerate your digital transformation initiatives using the Microsoft Azure cloud. We’re here to simplify your path to explore what’s possible.

Corporate Office

200 W Townsontown Blvd, Suite 300D, Towson, MD, 21204, US

Regional Offices

Philadelphia ¦ Detroit

Development Office

101 Specialty Business Center, Balewadi Road, Pune- 411045, Maharashtra, India

Connect with us
info@motifworks.com +1 443-424-2340
WCS Case Study Banner

Modernizing legacy systems for a leading provider of document legalization services to significantly enhance customer experience

WCS Case Study Banner
The client was looking for a trusted partner who could support them in the modernization of an on-prem hosted, outdated legacy .NET web application. Their existing business process was spread across multiple systems and involved manual intervention. Motifworks designed and implemented a single unified system that enhanced their Quality of Service and Customer Experience.

BUSINESS PROBLEM

A fragmented business process involving a lot of manual intervention and repetitive data entry. It resulted in manual errors, process delays, revenue leakage, and sub-optimal customer experience.

OUR SOLUTION

Motifworks proposed modernizing the platform as cloud-native solution hosted on Microsoft Azure. The modernized solution:
  • Provided more features, scalability, maintainability, and security
  • Improved end customer experience and generated new revenue opportunities
  • Improved Quality of Service and reduced revenue leakages and cost of customer service
  • Be universally accessible from anywhere
  • Provided automated interaction with downstream systems, payment gateway and shipping companies
WCS-our-solution
INDUSTRY

Professional Services


DOCUMENTS AUTHENTICATED

More than 500,000 documents


LOCATION

Maryland, USA


TECHNOLOGY

C#,

.NET,

Web API,

SQL Server

THE END RESULTS

The Re-engineered platform is live in production with a modern customer portal with:
  • Wizard style order placement
  • Online quotation and payment
  • Self-service order tracking and modification
The backend processing portal with:
  • Intuitive user interface
  • Automated workflow with manual override
  • Automatic customer creation and order entry in accounting system
  • Integrated shipping label generation
  • Integrated barcode reader