How Conversational UI Can Help Legal Firms
Many businesses are redefining their services with the help of conversational UI, also known as chatbots.
Chatbots automate service-related tasks by approximating human speech. While there can be many applications of chatbots in various domains, are they appropriate for Legal firms?
Motifworks works closely with many legal clients and understands the needs of the Legal industry. Based on our experience, we believe chatbots can help legal firms accelerate operations, create a competitive edge, and provide the ability to explore new business models.
Imagine a bot asking you, “ What did you work on today?”.
After gathering all the information, it fills up timesheets and builds comprehensive reports and Gantt charts that account teams can use for billing purpose.
Many people find filling timesheets to be an annoying and tedious process. Most often, they won’t have the foggiest idea of what they did 2 weeks ago. This whole process is a mere formality if the data isn’t accurate. Time tracking is an indispensable way to calculate how much effort is being spent on each client and allows you to estimate future efforts.
Bots can help lawyers find information that is not easily found in paper documents but can play an important part as evidence, for instance, the date and time a document was written could be useful in a copyright case.
Chatbots can be used to search an attorney, find out more about his experience and success rate. On the other hand, it can be used by website visitors to find an office location or provide service related queries. It can help clients understand legal terms and queries related to them.
Often, clients have queries related to cancellation and refund related processes. It may frustrate a client who cannot easily find the information and eventually lead to a bad user experience. Chatbots can be used to politely answer all their questions and provide a positive experience which may lead to repeat business. Chatbots are increasingly becoming more human-like, capable of recognizing speech patterns and can interpret non-verbal cues to make interactions more effortless.
Chatbots are meaningful
Chatbots can quite easily save time, money, link resources to higher value work rather than the mundane task, and provide a positive client experience. With all the benefits of chatbots, the question is simply, are you ready to take the next step?
Want to learn how Motifworks can help? Visit our Legal Industry page to find more information or to request a consultation.