About Motifworks

At Motifworks, we are AZURESMART. We are one of the fastest-growing cloud solutions providers, specializing in Cloud Adoption, Application Innovation, and Effective Data Strategies. Our passion is to empower you to accelerate your digital transformation initiatives using the Microsoft Azure cloud. We’re here to simplify your path to explore what’s possible.

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Conservice Case Study

Billing Management System for Utility Management Enterprise

Utility Bill Management
for Largest Utility Management Enterprise

Simplifying utilities’ bill management with modern data intelligence

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River Heights, Utah

“We were looking for a way to accurately show what has been done and forecast future financial goals and realities. What we wanted was an extension to our team, and I will say Motifworks has done a great job in staying true to that promise. They really are an extension to our team and it’s a good working partnership.”

Rich Seely,Chief Information Officer, Conservice

Rich Seely

Chief Information Officer


Uniting the scattered data silos on Utility Bill Management

Conservice focuses on enabling superlative solutions that reduce operating costs and promote utility management programs to real estate and property management companies like multi-family communities, commercial properties, etc.

Achieving meaningful, relevant DATA requires significant amounts of digital heft. Each property has its own pre-defined system, which is then treated into heaps of transactional records, downloaded as separate excels. Accordingly, each record consists of numerous attributes that then need to be integrated to compose a single meaningful insight.

It was therefore imperative to streamline their data assets in a standardized form and right manner which would be most convenient for their internal teams.This was clearly a daunting task, so Conservice wanted to partner with someone that could help them develop a centralized data platform and a Utility Bill Management solution.

Key business challenges include

Scattered data structure with little to no standardized system of recording the data points

Absence of full records for older properties or vendors operating on legacy systems

Difficulty in gaining complete visibility due to decentralized data sources.

Lack of automation imposing unnecessary manual intervention for redundant tasks which further affected the reliability of the datasets
available for data products ​

Lack of relevant attributes and datapoints for generating meaningful insights and developing focused reporting capabilities

Engaging their teams with unnecessary transactional workflows that stood in the way of operational excellence

Person thinking about Billing management system

Utility Bill Management for simplified customer invoicing

Conservice was majorly working on multiple disparate data sources to gather their entire data. At this point, their data was more like information not understanding the significance and its use. Their entire data ecosystem was divided into three different datasets — Core Property Management System, internal system and Data coming from other platforms being used (Microsoft Dynamic CRM, Salesforce, Oracle NetSuite and eWork Ticketing System).

The Conservice team collaborated closely with Motifworks to build and deploy a Utility Bill Management for accelerated decision making and extract timely insights.

Kyle Ozmun, Data Warehouse Administrator

“Understanding the surface level problem is one thing and understanding the problem with a bird’s eye view is another. We immediately understood Motifworks was able to foresee potential problems that could arise, and they had our best interest at hand. I would say Motifworks has proved to become a significant asset for us.”

Kyle Ozmun, Data Warehouse Administrator

By identifying different data quality challenges, we could leverage Azure Data Services, and implement Azure Data Factory pipelines. Data Lake was used to store and analyze the data, thus enabling Conservice to improve the quality of its data sources. ​

Conservice wanted to focus on automating reporting and analytical capabilities. So, they are now considering new ways to use data storehouses. With data warehouse, and discovery capabilities of Azure, they can generate user specific experiences that bring together business and customer data to simplify the ways in which their customers can process utility billing. ​

Since Conservice also wanted to forecast monthly revenues, Azure Machine Learning Service provided a way to predict numbers and values immediately. With it, they now have forecasted data for over three years.

Architecture of billing management system

Data Warehouse Architecture & Design

Now, Conservice can move “full speed ahead” with its data modernization goals by leveraging technologies such as Azure Data Services (ADF, ADLS, Databricks, Azure SQL, Synapse Analytics, Purview, Power BI)​

Looking ahead, they wanted focus more on increasing their business avenues, and spend less time in managing their incoming data. ​

To elaborate it further, here’s an interesting example on how they plan to generate more business insights. ​By adding a self-serving reports capability through which they can select various financial or operations attributes as per their need and create a completely customized report all on their own. Thus, allowing them to centralize, add features, and increase the speed to the changing requirements quickly. ​

It's all about timing, optics and forecasting

An all-encompassing view and understanding of their existing data assets is crucial for automation and lesser human intervention. Failing to use data to drive understanding can leave companies unknowingly in the dark about opportunities for improving performance.

This new level of visibility has given Conservice a platform to shift toward more data-driven, strategic decision support. As a result, they are now able to achieve:
Financial Reporting cycle enabling CFO, finance department understand revenue from each line of business, profitability, margins, and opportunities to reduce cost

Improved Data Accuracy and better predictive analytics capabilities to forecast monthly revenue

Improved reliability and consistency resulting in increased efficiency associated with property management, utility management, billing, payment, help desk, and other business operations

Maximized Operational Reporting Features & Risk Mitigation

Standardized Reporting for all the operational teams with Superlative Power BI Solutions through self-service reporting platforms

Need Expert help on Existing Project? Or facing challenges with Existing vendor?

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